Frequently Asked Questions

What is the Entry Management System (EMS)?

The Entry Management System (EMS) is a cloud base digital check-in system that logs the names, mobile numbers, and the temperature reading of individuals visiting hotspots, workplaces and public places to facilitate contact tracing efforts.

The system is used for data collection and verification at entry/exit points through scanning of a QR code displayed at the premises.

Where does Entry Management System (EMS) need to be deployed?

The system’s roll out will be made mandatory for places where individuals are likely to be in close proximity for prolonged periods or in enclosed spaces, or where there is high human traffic.

Places where Entry Management System (EMS) is recommended to be deployed from June 1 2020:

  • Workplaces e.g. offices, factories
  • Schools and universities
  • Pre-schools
  • Healthcare facilities e.g. hospitals, clinics, medical centres
  • Residential care facilities e.g. nursing homes and old aged homes
  • Hairdressers/barbers and salons
  • Supermarkets
  • Wet markets
  • Shopping Malls
  • Bed and Breakfasts (B&Bs) Hotels, Inns and Resorts
  • Tourist Attractions
  • Restaurants & Cafes
  • Service centres
  • Logistics and transportation services (depots, bus stands, bus stops)

Entry Management System (EMS) can also be progressively rolled out to taxis to better support contact tracing efforts for street-hail trips. Taxi drivers can register their car and generate their own unique QR code so in case of tracking, the passengers can be traced. Commuters would scan QR codes deployed in the taxis.

Retail outlets where customers are unlikely to be in close proximity for a prolonged period of time, such as pharmacies, convenience stores and provision or grocery shops, are also encouraged to implement Entry Management System (EMS) for customers as a precautionary measure.

Food & Beverage outlets (that are currently only open for delivery and/or takeaway are not required to deploy Entry Management System (EMS) for now, unless they have dine-in options. However, retail and F&B outlets must still implement Entry Management System (EMS) for employees just like any other workplace, and adhere strictly to all safe management measures like social distancing and hygiene.

The list of places where Entry Management System (EMS) must be deployed will be updated at as more activities and services are resumed.

Why is Entry Management System (EMS) being expanded to more locations?

As activities and services are gradually resumed following the various lockdowns, it is important that contact tracing can be done quickly to limit the risk of further community transmission. Entry Management System (EMS) helps support contact tracing efforts as it provides authorities with a record of individuals who enter and exit places. The records will reduce the time needed to identify potential close contacts of COVID-19 patients. This is important so that we can continue advancing towards fewer restrictions on our movements, and our daily lives.

How can a business owner sign up for this service?

Businesses can visit to sign up for this service.

Do businesses and venues have to enforce both check in and check out?

Only check-in for Entry Management System (EMS) needs to be enforced. This applies to workplaces, too.

What effort is needed to use this service?

Businesses are required to display their QR code prominently at entry points. Though easy-to-use, businesses should be prepare to assist visitors in using the system, for example by stationing staff at entrances.

For visitors with no mobile phone on them, businesses are required to staff the entry points and provide their own mobile devices to scan and insert the visitor info in the system.

Deployment of Entry Management System (EMS) can result in significant congestion during certain periods. Can businesses and venues temporarily stand down Entry Management System (EMS) during these periods?

It is important to capture information for Entry Management System (EMS) especially during high movement periods. Businesses and venues should develop plans so that they are able to implement Entry Management System (EMS) during all periods.

If I don’t have a smartphone, will I be denied entry? What is the alternative should both options be unavailable to a member of public?

To cater to visitors who do not have a suitable mobile phone to scan QR codes, venue operators are advised to station staff at the various entrance/exit points to assist with a dedicated mobile device for manual check-ins.

Can the business modify the form or add additional information?

The information collected for Entry Management System (EMS) is only for the purpose of contact tracing. Businesses are not able to modify the form or add additional questions and information. However, they can contact us directly through the website and send their request.

Entry Management System (EMS) is already implemented for my building (e.g. Mall), do tenants within the building have to implement Entry Management System (EMS) as well?

As part of safe workplace measures, workplaces will have to implement Entry Management System (EMS) for employees. Further, mandated places listed at such as supermarkets or hairdressers within the mall will have to implement Entry Management System (EMS) for their own visitors as well.

As an Entry Management System (EMS) enabled business / venue operator, am I required to use Entry Management System (EMS) for emergency service providers (e.g. SCDF ambulance staff or firefighters) entering the premises during an emergency?

If there is severe emergency which is time critical, No.

Why do we need to use Entry Management System (EMS) instead of existing vendor management systems?

The use of Entry Management System (EMS) is mandatory because a common system used by all establishments would allow data to be made available to government authorities quickly, so as to facilitate contact tracing. Entry Management System (EMS) allows information of visitors and employees who may have come into contact with COVID-19 cases to be sent to the authorities by downloading the data and emailing to them. Contact data collected by Entry Management System (EMS) is only used by authorised personnel for contact tracing purposes, and stringent measures are in place to safeguard the data in accordance with the Government’s data security standards.

With the implementation of Entry Management System (EMS), is the travel and health declaration still required?

Yes, travel and health declaration is still required, to ensure the safety of individuals within the respective businesses and venues.

I am already using an existing visitor management system. Is it possible to integrate this with Entry Management System (EMS)?

We are not able to support integrations of other systems with Entry Management System (EMS) at the moment.

What happens if Entry Management System (EMS) breaks down? Is there flexibility in the enforcement of Entry Management System (EMS)?

Businesses should tap on the alternate mode of Entry Management System (EMS) in the unlikely event that their preferred mode breaks down, i.e. downloading the daily report and keep in the computer.

Are there any venues that are exempted?

Entry Management System (EMS) should be deployed in venues that are in operation, e.g. offices, factories, malls and supermarkets.

At open areas or places with transient populations (e.g. MRT stations and parks), QR codes will be put up, and we encourage the public to scan in so they may be reached should the need for contact tracing arise.

Do I need staff to oversee the use of Entry Management System (EMS)?

For Entry Management System (EMS), you will generally need to deploy a staff to facilitate the Check-in by scanning the individual’s temperature.

For Entry Management System (EMS) QR, businesses can display the QR code for individuals to scan and check in on their own. Staff will need to verify that the individuals submit their info and temperature reading before they enter.

Would Caspian Digital Solutions be able to help the business owner in managing the technical support?

Business owners who require technical support can contact us at

Must all street-hail passengers scan QR code?

Passengers should be socially responsible and scan the Entry Management System (EMS) QR codes at the point of boarding. If passengers are unwilling to do so, taxi drivers can decline to take on such passengers.

What about taxi booking and online hires? Do they also need to scan the QR Code?

No. Passengers who book their rides via taxi apps or ride hail platforms need not do the same as there is already other data available to help in contact tracing efforts when the need arises.

How will my data be protected?

Stringent measures are in place to safeguard the data in accordance with the data privacy standards. All data is encrypted, and the data can only be accessed by authorised personnel for contact tracing purposes. The data will be safe-guarded under the personal data protection act.

Can the individual choose not to disclose all the data required?

It is mandatory to provide all the fields (name, mobile number, and body temperature).

Does the government have access to the data? What will the data be used for?

The data collected via Entry Management System (EMS) is stored in the cloud server, which will only be accessed by the authorities when needed for contact tracing purposes.

There will be stringent security measures in place to safeguard access to personal data. Only authorised public officers involved in contact tracing will have access to the data, if the need arises.

Under what circumstances will my data be released to the authorities to facilitate contact tracing?

Contact data will be shared with the relevant authorities for the specific purpose of contact tracing.

Are there data safeguards in place when using Entry Management System (EMS)?

The data collected via Entry Management System (EMS) is stored in the cloud servers with highest security frameworks, which will only be accessed by the authorities when needed for contact tracing purposes. Only authorised public officers will have access to the data, when the need arises.

Your data will be kept for the sole purpose of contact tracing. All data is encrypted, and the database can only be accessed by authorised personnel. The data will be purged when it is no longer needed for contact tracing purposes.

Can I request for my data to be deleted after it has been uploaded?

Your contact data will not be deleted as it has to be kept for the purpose of contact tracing. The data will be purged when it is no longer needed for contact tracing purposes.

my_MMဗမာစာ ms_MYBahasa Malaysia zh_CN简体中文 id_IDBahasa Indonesia ta_INதமிழ் en_USEnglish